Terms
Last updated November 2026
Who we are
Curiosity is run by [Operator name and postal address go here: set OPERATOR in site/src/plan.js]. You can reach us at [email protected].
What Curiosity is
A talking robot for children up to about eleven. It answers questions out loud, and can show cards, pictures, small games and stories. It is used through a parent or guardian’s account, or a school’s.
Who can sign up
You must be a parent or guardian aged 18 or over, living in the UK. You are responsible for the account and for how children in your home use Curiosity. When you sign up you choose a grown-up PIN. That PIN opens Settings. It is not a password, and it is separate from each child’s username and PIN. Schools sign up under the “Schools” section below.
Free trial
New families get 7 days free. You add a card when the trial starts, and you are not charged if you cancel before it ends. One free trial per family. During the trial the daily allowance for each account is 10 questions and 1 picture.
Price and payment
After the trial the plan costs £7.99 a month per account, for the number of accounts you choose (up to 10), taken by card through Stripe at the start of each month until you cancel. You can change the number of accounts from the Account page. If the price changes, we will email you at least 30 days before, and you can cancel before the new price applies.
Daily allowance
Each account includes up to 15 questions and 2 pictures a day. When they are used up, Curiosity says so and the allowance resets at midnight UK time. The allowance keeps the plan affordable; we may change it, and will tell you first if we lower it.
Cancelling
Cancel any time from the Account page with “Manage plan”. Curiosity keeps working until the end of the month you have paid for, then stops. We don’t refund part-months, except where the law says we must. If you change your mind within 14 days of your first payment, email us and we will refund that payment, less a fair amount for the days you used. None of this affects your legal rights.
Schools
A school plan is bought by the school and paid for a year in advance by invoice, due within 30 days. It renews each year unless the school tells us at least 30 days before the renewal date. If a school ends its plan part-way through a year we don’t refund the rest of that year, except where the law says we must or under our data-processing agreement, which the school accepts when it sets up.
The school is responsible for supervising how pupils use Curiosity. The safeguarding alerts are automatic: they can miss things and can be wrong, and they don’t replace the school’s safeguarding procedures. The person setting up the plan confirms they are authorised to accept these terms for the school.
Answers can be wrong
Curiosity uses artificial intelligence. Its answers can be wrong or incomplete, so it is not a replacement for a teacher, a parent, or medical or other professional advice. Its child-safety rules are strong but not perfect, so treat it like any screen in the house and keep an ear out.
Fair use
- Use Curiosity in your own household or school. Don’t share the account outside it or resell it.
- Don’t try to get round the safety rules or the daily allowance, or connect other software to it.
We may pause an account that breaks these rules. If we ever close Curiosity, we will refund any time you have paid for and not used.
Our responsibility to you
We provide Curiosity with reasonable care and skill. We are not responsible for losses we could not reasonably foresee, or for problems with your own device or internet connection. Nothing in these terms limits our responsibility where the law does not allow it, such as for death or injury caused by our negligence, or for fraud.
Changes and the law
We may update these terms and will email you about important changes. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can also bring a claim in your local courts.